Customer Privacy

Standwood OÜ values your privacy and is committed to complying with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website, www.standwood.com. By using our website, you consent to the collection and use of your data in accordance with this privacy policy.

This privacy policy explains what data we collect, how we use it, and what your rights are regarding the protection of your data. This policy applies only to our website and its visitors and does not cover data collected through other channels.  The data controller for your information is Standwood OÜ:

• Company registration number: 10827153
• Email: info@standwood.com
• Phone number: +372 635 5600

We collect and process information in accordance with the General Data Protection Regulation (GDPR) of the European Union, which came into effect on May 25, 2018.

Data Collection and Use

Which Data We Collect

The information collected includes both data that you knowingly and actively provide to us while using our services or participating in our campaigns, as well as all data that your devices send to us when accessing our products and services.

The data we collect includes information you knowingly share with us while using our services or participating in our campaigns, as well as information your devices automatically transmit to us.

Your personal data may reach us in the following ways:

• When you place an order on the www.standwood.com online store
• When you register as a user on the www.standwood.com online store
• When you contact us via phone, email, or online chat
• When you purchase a product on installment and enter into a leasing agreement
• When you browse the www.standwood.com website
• When you provide personal data about another person who receives the goods
• When you make payments using online banking or other electronic payment methods
• When you comment, like, or share any posts on our social media account
• When you subscribe to our newsletter
• When you comment on posts on our website

Types of Data Collected

Personal Data
We ask for personal information only when it is necessary to provide you with our services. When you contact us or visit our website, you may share the following information with us

• First and last name
• Email address
• Postal address, country, state, city
• Phone number
• Your purchase history and activity in our online store
• The history of your communications with us
• Information about your web browser and IP address

Log Files

Our website, www.standwood.com, records log files about its visitors. The information collected may include:

• Type of device used
• Internet Protocol (IP) address
• Browser type
• Internet Service Provider (ISP)
• Date and time of website visit
• Pages visited and the number of clicks on the website

The information in the log files is used for analyzing trends, administering the website, tracking visitors’ activities, and collecting demographic information. The data collected is not intended to identify individuals.

Cookies

Like most websites, www.standwood.com uses “cookies.” A cookie is essentially a text file that is stored on your device when you visit a website. Cookies help determine and save preferences, regional settings, service usage choices, and more.

You can choose to disable cookies in your browser settings, but please note that this may affect the functionality of the services we offer.

Cookies are categorized as either persistent or session cookies. Persistent cookies remain on your personal computer or mobile device even after you close your browser or computer. Session cookies, on the other hand, are deleted immediately after you close your browser.

Cookies are categorized by their purpose as follows:

Necessary Cookies: Session cookies that enable the use of services offered on our website. These cookies help authenticate users and prevent the malicious use of user accounts. Without these cookies, we cannot provide the desired services.

Notification Cookies: These cookies determine whether users have accepted the use of cookies on the website.

Functionality Cookies: These cookies allow your browser to remember choices you make while using the website, such as saving your login details or language preferences. Their purpose is to provide a more personalized experience and to prevent the need to re-enter preferences.

How We Use Data

The collected information may be used for various purposes, including:

• Maintaining, managing, developing, personalizing, and expanding our website
• Collecting statistics to provide better services and/or offers and to understand and analyze visitor behavior on our website
• Identifying you via phone, message, or email
• Sending you information and requesting feedback about our services
• Preventing fraud and protecting our website
• Allowing us to communicate with you through social media accounts
• Enabling review of chat history to expedite relevant advice
• Improving the quality of our service and providing more effective browsing solutions
• Developing new products and services or enhancing their functionality
• Processing orders, handling shipping/delivery, invoicing, processing payments via bank links, and confirming or refunding your order
• Offering products and services that may interest you based on your previous orders
• Facilitating and speeding up interactions when you contact us
• Other purposes, such as data analysis, trend research, and evaluating the effectiveness of our advertising campaigns

When We May Share Your Data

We may share or disclose your personal data in the following circumstances:

• In connection with changes in our company ownership, such as a change of ownership, merger, asset sale, financing, or acquisition. We will inform you about the transfer of your personal data and any applicable changes in privacy policies.
• With our partner companies, requiring them to adhere to this privacy policy. Partners include our parent and subsidiary companies, joint venture partners, or companies under our ownership.
• With our business partners to provide you with certain products, services, or promotions.
• With your consent, for any other purpose.
• As required by law.

We may also disclose your data in good faith to comply with legal obligations, protect our rights or property, prevent or detect potential violations related to our service, and ensure the safety of service users.

Retention of Your Personal Data

The company retains your personal data only as long as necessary for the purposes set forth in this privacy policy. We keep and use your personal data to the extent required to fulfill our legal obligations (for example, to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The company also retains log files for internal analysis purposes. Log files are typically kept for a shorter period, unless the data is used to enhance security, improve the functionality of our service, or if we are legally required to retain the data for a longer period.

Processing of Children’s Data
None of our products or services are intended for children under the age of 13, and we do not knowingly collect data from children under 13. If we suspect that we have processed data from an individual under the age of 13, we will remove that person’s information from all our databases.

Your Rights to Protect Your Data

You always have the right not to share your data with us, knowing that this may impact your experience on our website. If you choose not to share your data, we will not treat you any less favorably. By providing us with personal information, you understand that we collect, store, use, and disclose it in accordance with this privacy policy. You have the right to request details about the data we have collected about you.

When receiving personal information about you from a third party, we protect it in accordance with this privacy policy and the laws of the Republic of Estonia. If you share third-party data, you confirm that you have the right and authorization to do so.

Even if you have previously consented to share your personal data with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to opt out of communication with us and request the removal of your data from our databases. Occasionally, we may also request information from you to verify your identity. If you find that the data we have collected about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us by email at info@standwood.ee or by phone at +372 635 5600. We will do everything we can to correct any inaccurate, incomplete, misleading, or outdated information.

If you believe we have violated applicable data protection laws and wish to file a complaint, please contact us using the contact details provided in this document and provide us with all relevant details regarding the alleged violation. We will investigate your complaint promptly and respond to you in writing, outlining the results of our investigation and the steps we will take to address your complaint. You also have the right to contact a regulatory authority or data protection authority.

GDPR Data Protection Rights

We want to ensure that you are aware of all your data protection rights. Every user of the site is entitled to the following conditions:

• Right of Access – You have the right to request copies of your personal data.
• Right to Rectification – You have the right to request that we correct any inaccurate data and complete any incomplete data.
• Right to Erasure – Under certain conditions, you have the right to request the deletion of your personal data.
• Right to Restrict Processing – Under certain conditions, you have the right to request the restriction of processing of your personal data.
• Right to Object – Under certain conditions, you have the right to object to the processing of your personal data.
• Right to Data Portability – Under certain conditions, you have the right to request that we transfer the collected data to a third party or directly to you.

Data Security

The security of your personal data is important to us; however, please remember that no method of data transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Standwood OÜ takes all reasonably necessary measures to ensure that your data is processed securely and in compliance with this privacy policy and the laws of the Republic of Estonia. Your data will not be disclosed to any organization or government, except where there is a legitimate reason and security measures are in place to protect your data.

Links to Other Websites

You may find links on our website to other websites that are not under our control. If you click on a third-party link, you will be directed to that third party’s site. We strongly recommend that you review the privacy policies of each site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, services, or any other aspects of third-party sites.

Privacy Policy Updates

We may make changes to this privacy policy document as needed. When updates are made, we will revise the document’s revision date at the bottom. Your continued use of our website after any changes to the privacy policy will be considered your implicit consent to the modifications.

Last updated: 03/05/2024